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Wednesday, 1 December 2010

What makes a 2016 Top Salesperson?

An old colleague and friend Chris Windley asked and then answered this question on his blog
Here is my take.
dashboard 2
Activity, Skill and Knowledge the three ‘sisters’ remain at the core of Sales Performance.
Even after 25 years of research, they remain constant, unshakable.
Simply by measuring activity, skill and knowledge at BMAC Consultants then,
we can Predict, with accuracy, future Sales Performance. 
However, 25 years of research have shown that
what we mean by Activity, Skill and Knowledge have changed dramatically.



Sales ‘Activity’ in 206MUST include web2.0 tools, if you let Sales Force Automation run your day,
week, or month you will be a SALES FAILURE not a sales success. 

Sales people and Sales Managers must learn how to drive technology,

NOT be driven by technology. 

Revenue Generating ACTIVITY today is NOT about
Cold calls, or First appointments or Thank You notes.
Managing a Sales Team last year, we measured Activity “Net Cash Generation”,
which had no correlation to cold calls, first appointments or Thank you notes!

Today, activity is about lead Generation, lead nurture by Marketing NOT Sales!  Sales are about Opportunity Management.

see my blog



Skills, well Closing is out, big time. 
There is no correlation between Closing ‘Ability or Skill’ and Sales Success.

If you are great at “Handling” Objections,
then I bet you spend most of your time on the golf course in Sand Bunkers,
I prefer to putt on the Green instead!

The ways in which we meet, present and propose to Buyers have all changed beyond recognition.
Face-to-face, conference calls and Tele-presence meetings, PowerPoint without bullet points,
managed ‘try before you buy’ demonstrations are part of are part of Selling today.

If you only sell ‘Solutions’ to people with ‘Problems’, then you can still SPIN®.
However, you will miss the biggest part of the Market, those Buyers who do not have problems
but who are looking for ‘OPPORTUNITIES’, and that’s a completely different Sales Skill set!

Successful Selling is still about Interactive Competence,
except that with smarter, better-informed Buyers than ever,
then Sales people need a broader, deeper range of behaviours than ever.

In 2013 Salespeople must be able to influence
their Buyer’s thinking, their emotions and their actions.

Psycho” selling is gone, replaced by Neuroscience research into WHY and HOW people buy.
Stimulation’ and ‘Choice’ which can be tested by biometrics give us greater insight into BOTH Buyers
and Successful Sales Behaviours than ever before.
Insight Selling, based on the research of The Challenger Sale, is having an impact on Top –end Selling.
Value CONSTRUCTION is an essential Part of B2B selling.



Sales Knowledge in 2013 is based on ‘self directed learning’.

With web 2.0 it is inexcusable for a Professional Salesperson to be ignorant of their own products, their Competitor’s products and their Customer’s business.

Ninety minutes on the net, Google, Blogs, Facebook and Twitter should give the basics.

Product Training is sadly becoming out-dated.
Now we need to Train on how to Learn quickly!


Activity, Skill and Knowledge, the Sisters,

have two cousins Attitude and Strategy.



You CANNOT succeed on Attitude alone (watch ‘The Apprentice’ for proof),
yet you will not succeed without the ‘right’ Sales Attitude either!


I have seen more sales lost through poor, or NO strategy, than any other cause.

The only way you beat IBM, Microsoft, Accenture, or HP,
is by having a better Account and Opportunity Strategy than they do.


The Balanced Scorecard, the Sales Dashboard, still has five dials:

Activity, Skill, Knowledge, Attitude and Strategy;

and these dials still describe selling;

it is what we mean, measure and develop that has changed in 2016.

dashboard 3

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